At Madder Rose Marketplace, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website and make purchases from us.
1. Information We Collect
Personal Information
We may collect the following personal information from you:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (e.g., credit card details)
- Order history
Non-Personal Information
We may collect non-personal information about your visit to our website, including:
- IP address
- Browser type and version
- Operating system
- Pages you view on our site
- Date and time of your visit
- Referral source
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To communicate with you about your order status and customer service inquiries
- To send you promotional offers and newsletters, if you have opted in to receive them
- To improve our website, products, and services
- To prevent fraud and enhance the security of our website
We use non-personal information to:
- Analyze website traffic and usage patterns
- Improve the design and content of our website
- Enhance our marketing and advertising efforts
3. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include:
- Encryption: We use Secure Socket Layer (SSL) technology to encrypt the transmission of your personal information during online transactions. This ensures that your payment information is secure as it travels over the internet.
- Payment Processing: Payments on our site are processed through WooCommerce and Stripe, which are both PCI-DSS compliant. Stripe handles your payment information directly, providing an additional layer of security. We do not store your full payment information on our servers.
- Access Controls: Access to personal information is restricted to authorized personnel who need to know that information to provide services to you.
- Regular Audits: We conduct regular security audits and vulnerability assessments to identify and mitigate potential security risks.
- Data Storage: Personal information is stored on secure servers protected by firewalls and other advanced security technologies.
- Two-Factor Authentication: For administrative access, we implement two-factor authentication to add an extra layer of security.
- Monitoring: Continuous monitoring of our systems is conducted to detect and respond to potential security threats in real-time.
5. Your Choices
- Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
- Access and Update: You have the right to access and update your personal information by contacting us at [customer service email].
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any linked sites.
8. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date it is posted. We encourage you to review this Privacy Policy periodically for any updates or changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
- Email: [customer service email]
- Phone: [customer service phone number]
Thank you for shopping with Madder Rose Marketplace. We value your privacy and are committed to protecting your personal information.